> ## Documentation Index
> Fetch the complete documentation index at: https://docs.martiallogic.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How to Update A Members Details

> Each member has two update links - one for Stripe and one for Airtable.

# Link 1: Stripe Customer Portal

Used for updating card details and Stripe account info.

Members can also see their invoices here.

# Link 2: Airtable Details Update

Used for updating contact info (like email or phone number).

Changes are synced automatically with our mass email service.

# Where to Find These Links

Both links are sent in their welcome email when a new member signs up starting October 10th 2025

# If They Lost Their Links

### For Airtable Update:

We can resend their update link by clicking the "Send Details Update Request" button inside our Airtable interface. This sends them an email with a link update their info in Airtable.

<Frame caption="Update Member Details in Northern Alliance CRM">
  <iframe src="https://scribehow.com/embed/Update_Member_Details_in_Northern_Alliance_CRM__G4Gp42R2TeOsDhFvuCStwA?removeLogo=true" width="100%" height="800" allow="fullscreen" style={{ aspectRatio:"1 / 1",border:"0",minHeight:"480px",borderRadius:"8px" }} />
</Frame>

### For Stripe Customer Portal:

Northern Alliance MMA: [https://billing.stripe.com/p/login/4gwbK6c8fc3o4gwaEE](https://billing.stripe.com/p/login/4gwbK6c8fc3o4gwaEE)

The customer will have to log in using the email associated with their Stripe Customer ID (the email they put in when they paid)

This link can also be found in email reminders when a customer misses a payment

<Tip>
  Sometimes a customer might not see all their memberships in the customer portal. This usually happens if they signed up with more than one email address. It's not a problem - just let **Jayden** know and it will be fixed ASAP.
</Tip>

<Frame caption="How to Access The Stripe Customer Portal">
  <iframe src="https://scribehow.com/embed/How_to_Access_The_Stripe_Customer_Portal__rsTnz9NoRuyLc9yjAYT6sw?removeLogo=true" width="100%" height="800" allow="fullscreen" style={{ aspectRatio:"1 / 1",border:"0",minHeight:"480px",borderRadius:"8px" }} />
</Frame>
