Link 1: Stripe Customer Portal
Used for updating card details and Stripe account info.
Members can also see their invoices here.
Link 2: Airtable Details Update
Used for updating contact info (like email or phone number).
Changes are synced automatically with our mass email service.
Where to Find These Links
Both links are sent in their welcome email when a new member signs up starting October 10th 2025
If They Lost Their Links
For Airtable Update:
We can resend their update link by clicking the “Send Details Update Request” button inside our Airtable interface. This sends them an email with a link update their info in Airtable.
For Stripe Customer Portal:
Northern Alliance MMA: https://billing.stripe.com/p/login/4gwbK6c8fc3o4gwaEE
The customer will have to log in using the email associated with their Stripe Customer ID (the email they put in when they paid)
This link can also be found in email reminders when a customer misses a payment
Sometimes a customer might not see all their memberships in the customer portal. This usually happens if they signed up with more than one email address. It’s not a problem - just let Jayden know and it will be fixed ASAP.
